Shipping Policy

Thank you for your order! Below you’ll find everything you need to know about how and when your order ships.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Times

Shipping times vary based on destination and carrier:

  • Domestic orders: Typically arrive within 3–7 business days after processing

  • International orders: Delivery times vary by location and may take 7–21 business days

Please note that shipping times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Delays & Carrier Issues

We are not responsible for delays caused by:

  • Carrier disruptions

  • Weather events

  • Customs processing

  • Incorrect or incomplete shipping addresses

If your order is delayed, we recommend contacting the carrier directly using the tracking information provided.

Incorrect Addresses

Please double-check your shipping address before completing your order.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date at support@thisnotthat.shop.

We may request photos or additional information to help resolve the issue quickly.

Changes & Cancellations

Orders can only be modified or canceled before they have been processed.
Once an order has shipped, changes are no longer possible.

Contact

If you have any questions about shipping, please contact us at:

support@thisnotthat.shop